Customer Service Consultant

Job Summary of Customer Service Consultant:

For over 100 years, Hilton has been renowned for its unwavering dedication to quality and customer satisfaction. They are currently looking for an experienced Customer Service Consultant who is passionate about upholding these values.

Responsibilities of Customer Service Consultant:

• Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.

Accountability: We take responsibility for our actions and outcomes, learning from our mistakes and seeking solutions to problems:

• Going above and beyond to exceed our guests' expectations is what fuels our passion in the hospitality industry.
• The principles of honesty and integrity form the foundation of our company culture.
• Our unwavering leadership position in both the industry and communities is eminent.
• Adaptability - We are flexible and open-minded, able to adjust to changing circumstances.
• Nowadays - We carry out assignments with a sense of quickness and order. Likewise, we aim to identify the following presentations
• Dependability is a core value of Hilton, with the company ensuring that guests can rely on consistent, high-quality service in all aspects of their stay, from booking to room amenities and beyond. This commitment to dependability has helped Hilton stand out in the fast-paced and cutthroat hospitality industry.

Benefits of Customer Service Consultant:

• Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
• Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed.