Customer Service Representative

Job Summary of Customer Service Representative:

Our hotel seeks to provide its guests with exceptional service and financial success, and to accomplish this, we are looking to hire Customer Service Representative. This role includes greeting and registering guests, as well as assisting with the check-out process. The position is flexible with both full-time and part-time positions available, and no prior experience is necessary. Employees are rewarded with great benefits and advancement opportunities.

Responsibilities of Customer Service Representative:

• Providing a welcoming and efficient check-in experience is a significant responsibility of a Customer Service Representative, as this is where the guest journey begins, and sets the tone for their entire stay
• Carries out the formalities needed for guests to end their hotel stay
• Addressing guest concerns throughout their hotel experience
• The enrollment process is completed by issuing electronic keys after choices of rooms are made based on guest requirements
• Facilitates the implementation of marketing strategies geared towards guests who are arriving
• We provide a hospitality kit upon arrival which includes room keys and various presents as a token of appreciation for selecting our hotel

Qualification of Customer Service Representative:

• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Hospitality - We're passionate about delivering exceptional
• guest experiences Integrity,We do the right thing, all the time
• Productivity
• Dependability